Terms & Conditions

Last Updated: 12-9-2026

Welcome to Phase Rasisha, a creative flower business based in Doha, specializing in custom flower creations for events, gifts, and home décor.

By using our store or placing an order, you agree to the following Terms & Conditions:

• All orders are subject to product availability and order confirmation.
• Customers are responsible for reviewing all order details, including flower type, design, quantity, occasion, and delivery date and time before completing the purchase.
• Flower colors and arrangements may vary slightly from the displayed images depending on flower availability and season.
• Certain flowers or decorative elements may be replaced with similar alternatives if unavailable, while maintaining the overall design and agreed value as much as possible.
• Custom-made arrangements created according to the customer's request may not be modified or cancelled once preparation has started.
• Customers are responsible for providing accurate and complete delivery and contact information.
• The store reserves the right to modify prices, products, and promotions at any time.
• All images, designs, and store content are protected by intellectual property rights and may not be used without prior permission.

Privacy Policy

At Phase Rasisha, we value our customers' privacy and are committed to protecting their personal information.

• Customer information is collected only as necessary to process orders, communicate with customers, and provide our services.
• Information may include the customer's name, phone number, delivery address, and order details.
• Customer information will not be sold or shared with third parties except when necessary to complete an order, provide delivery services, or as required by law.
• Contact information may be used to provide order updates and information about our services and offers.
• Appropriate measures are taken to protect customer information from unauthorized access or misuse.
• By using our store, customers agree to this Privacy Policy.

Shipping & Delivery Policy

Phase Rasisha is committed to carefully preparing flower and gift orders and delivering them as close as possible to the requested time.

• Orders are processed after confirmation and product availability.
• Delivery times may vary depending on the customer's location, order time, occasion, and delivery provider, where applicable.
• Customers are responsible for providing accurate and complete delivery and contact information.
• For event orders, customers are encouraged to place their orders in advance to ensure the availability of the requested flowers and designs.
• Delivery may be delayed due to traffic, delivery conditions, or circumstances beyond the store's control.
• The store is not responsible for delays caused by an incorrect delivery address or the recipient being unavailable at the delivery location.
• Tracking information will be provided when available.

Return & Exchange Policy

Due to the nature of flower products and custom-made arrangements, Phase Rasisha follows the Return & Exchange Policy below:

• Flowers and custom arrangements cannot be returned or exchanged after preparation or delivery unless there is an issue or error caused by the store.
• If the customer receives an incorrect order or there is an issue with the product, they should contact the store as soon as possible and provide details of the issue, including photos when necessary.
• Any issue with an order should be reported immediately after receiving it so the store can review and address the matter.
• The store is not responsible for damage to flowers caused by improper handling, storage, or failure to follow care instructions.
• Non-customized products may be eligible for return or exchange according to the store's conditions and the condition of the product.
• The store reserves the right to assess the product before approving any return or exchange request.

Contact Us

For inquiries and orders, please contact Phase Rasisha at:

+974 7036 1102